Trellis CRM is the University of Arizona's enterprise constituent relationship management program.
What's New in Trellis
CatCloud, a new, all-in-one digital hub for students to actively manage their academic and student life, is launching as students return for the Fall semester.
CatCloud integrates information that helps students manage their day-to-day academic and transactional needs, all made possible through the university’s investment as part of the Strategic Plan.
CatCloud improves students’ ability to view classes and grades, organize assignments and quizzes, receive enrollment notifications, and much more. It also allows students to easily find and schedule appointments with advisors and other student support organizations within the university.
Looking for information on features, improvements, and fixes? See the release notes page for all our live products. You will find updates on new features, bugs, or issues within our solutions and services. If you would like to see the new features and fixes in action, we encourage you to participate in our bi-weekly sprint demos, which can be found on the Events page.
As a Trellis user, you have access to an entire Trellis Community where you can interact with your colleagues and peers, explore product capabilities, and grow your knowledge of how Trellis can benefit you. You can attend by registering through the Events page.
For support on any technical issues, we now have a dedicated form for Trellis Support Requests. Please bookmark and use the ServiceNow form if you need to report issues with any part of Trellis.
Trellis also partners with units across the University of Arizona to be a catalyst for widespread change and digital transformation. Here are some of the collaborative projects that the program has worked on with departments such as: Student Academic Technologies, Enrollment Marketing, and Student Success & Retention Innovation. LEARN MORE
Trellis 101: Basics for New Users
This training will explore navigating the Trellis interface, setting up your profile, searching for Knowledge articles, joining Microsoft Teams, and tips on personalization.
Bi-Weekly Product Development Reviews
The Trellis team would like to invite you to join our bi-weekly live demonstrations of new product enhancements. In these events, you will get a front-row seat to new updates to functionality and a sneak peek of what's coming. We encourage our licensed users to attend these sessions to provide feedback on the content provided in the session. Our live demos for each product occur at the following times:
- Contact Management, Service Management, and Appointment Scheduling from 12:00-12:25 p.m.
- Marketing Cloud and Events from 12:30-12:55 p.m.
As always, we encourage you to stay apprised of what's going on with Trellis by visiting our website!
Trellis Service & Scheduling User Community Meeting
In this monthly session, we meet as a community of Scheduling & Service Users to discuss usage of Trellis Scheduling & Service (including best practices), advance users’ training, help support current users, share information about newest features and capabilities.