Trellis Support

Technical Support

We now have a dedicated form for Trellis Support Requests. Please bookmark and use the Service Now form if you need to report issues with any part of Trellis.

If you are interested in learning more about Trellis capabilities, attend our monthly information sessions. You can register for sessions on our events page.

If you are ready to get started with Trellis, please fill out our online interest form.

Onboarding Support

Ready to get started?

Trellis has a dedicated Implementation Team to support your onboarding experience. We take a phased approach through discovery, configuration, training, and launch. From there, you have access to an entire Trellis Community where you can interact with your colleagues and peers.

If you have any questions or are ready to get started with Trellis, please complete the Interest Form.

If you'd like to learn more about what's available through Trellis, attend one of our information sessions.

Trellis Release Notes

What's New?

View weekly release notes for Trellis products.

New release notes are published once a week, typically on Wednesdays. Check back often to learn more about new features, improvements, and fixes.

To see a demonstration of the new releases, attend our bi-weekly sprint demonstrations. Registration and details are available on our Events page.

Continued Support

The Trellis team facilitates a variety of resources that are available to you as a Trellis user. It is our priority to provide support for you to be fully equipped with the skills and knowledge necessary to get the most out of your Trellis product. Use the links below to find knowledge and support resources from training documentation and community support.

Trellis Events Support Documentation

Trellis Marketing Cloud Support Documentation

Trellis Microsoft Teams Channel 

 

Trellis 1:1 Office Hours with Trellis Support Specialists

Tuesdays 12-1 p.m.

Trellis Scheduling and Service
Trellis Marketing Cloud and Events

Wednesdays 8-9 a.m.

Trellis Scheduling and Service
Trellis Marketing Cloud and Events