Trellis Support

Technical Support

For all technical issues, please contact 24/7 IT Support.

There are multiple ways to report issues 24/7. For all time-sensitive issues, please use phone or chat for the quickest response.

Phone: Call (520) 626-TECH to speak with a 24/7 agent.

Chat: You can live chat with a 24/7 agent at support.arizona.edu.

Online / Self-service: You can report a problem through the 24/7 online portal.

If you are interested in learning more about Trellis capabilities, attend our monthly information sessions. You can register for sessions on our events page.

If you are ready to get started with Trellis, please fill out our online interest form.

Onboarding Support

Ready to get started?

Trellis has a dedicated Implementation Team to support your onboarding experience. We take a phased approach through discovery, configuration, training, and launch. From there, you have access to an entire Trellis Community where you can interact with your colleagues and peers.

If you have any questions or are ready to get started with Trellis, please complete the Interest Form.

If you'd like to learn more about what's available through Trellis, attend one of our information sessions.

Quick Facts

  • Onboarding Timeline: This depends on the size of your unit, the number of users, and the complexity of the tools you will need.

  • Iterative Approach: We pride ourselves on continuous improvement. We release new features and enhancements regularly.

  • Change Management: Adopting new tools can be stressful. That's why our team offers a variety of resources to support your learning.

Trellis Release Notes

What's New?

View weekly release notes for Trellis products.

New release notes are published once a week, typically on Wednesdays. Check back often to learn more about new features, improvements, and fixes.

To see a demonstration of the new releases, attend our bi-weekly sprint demonstrations. Registration and details are available on our Events page.