Trellis Support

Technical Support

We have a dedicated form for Trellis Support Requests. Please bookmark and use the Service Now form to report issues with any part of Trellis.

For in-app guidance, download the Whatfix browser extension.

To learn more about Trellis, attend a Trellis Overview. You can register on the Events page.

If you are ready to get started with Trellis, please complete the Get Started form.

Onboarding Support

Ready to get started?

Trellis has a dedicated Implementation Team to support your onboarding experience. We take a phased approach through discovery, configuration, training, and launch. From there, you have access to an entire Trellis Community where you can interact with your colleagues and peers.

If you have any questions or are ready to get started with Trellis, please complete the Get Started Form.

Trellis Release Notes

What's New?

View release notes for Trellis products.

Check back often to learn more about new features, improvements, and fixes.

To see a demonstration of the new releases, attend a Product Development Review. Registration and details are available on our Events page.

Continued Support

The Trellis team facilitates a variety of resources that are available to you as a Trellis user. It is our priority to provide support for you to be fully equipped with the skills and knowledge necessary to get the most out of your Trellis product. To connect with colleagues using Trellis and access Trellis support documentation, visit the Trellis Microsoft Teams channels via the link below.

Trellis Microsoft Teams Channel 

Trellis 1:1 Office Hours with Trellis Support Specialists

For one-on-one assistance with questions specific to your use case, follow the links below to schedule with our IT Training Specialists.

Scheduling, Service, Events and Marketing Cloud: please schedule an appointment with Kayli Hill.