COMING SOON: FY2020-2021 Q3 Report
Trellis Service Desk & Scheduling
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Launched:
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Office of the Registrar in Service Desk - Chat
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University Libraries and Disabilities Resource Center (DRC) in Service Desk
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Onboarding:
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Women & Gender/LGBTQ+ Resource Centers, Think Tank, Human Resources, Department of Psychology in Service Desk
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Veterans Education & Transition Services (VETS) in Service Desk and scheduling
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New features:
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Rolling out texting capabilities for Support. Outreach. Success. (SOS)
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Post-launch support in progress for:
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University Libraries
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Office of the Registrar
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Disability Resource Center
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Study Abroad
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Support. Outreach. Success (SOS)
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Office of Scholarships & Financial Aid (OSFA)
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Trellis Marketing Cloud
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Onboarded Student Success & Retention Innovation (SSRI)
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Built a pathway for "individual email results" from Trellis Events, so that they can be represented on individual contact records
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Established Business Units for future onboarding of College of Science, College of Applied Science and Technology, and Arizona Global
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Enhanced template experience for users of "dark mode" with appropriate logos and fonts
Trellis Events
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Iterated on system objects (Speakers, Sessions and Tracks) for complex-style, virtual conferences
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Implemented Event filters for future Drupal integration and a "preference center"
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Released feature improvements for free events (virtual, in-person, hybrid)
Data Strategy & Quality
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Master Data Management (MDM) integration with the Arizona Athletics department's data systems is in production/testing
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Completion of the Athletics integration will also mark the completion of the third and final contracted phase of initial MDM implementation
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