The University of Arizona will not renew its enterprise contract with Eventbrite for paid events after it expires on September 2026.
To ensure a smooth transition, we encourage all users to begin using Trellis Events—the university’s centrally funded platform for hosting, managing, and promoting both free and paid events. Trellis Events offers a secure, scalable, and cost-effective solution for the campus community.
We’re offering Office Hours to help you with:
Questions about Basic Trellis Events platform functionality
Setting up a payment gateway
Getting access to Trellis Paid Events
Sign up here: October 22nd from 3:00-4:00 p.m. and October 23rd from 10:00-11:00 a.m.
Set up an Approved Payment Gateway
Trellis Events requires a Merchant ID (MID) before you can create a paid event. Our team is here to help you set one up through the Treasury Department. You can get started today with Authorize.net, Payconex, or Cybersource Merchant IDs. When you set up a Merchant ID, you will be able to choose what account the funds are auto-booked to.
You only need one payment gateway, you can choose Authorize.net, Payconex, or Cybersource Merchant IDs (see Appendix A1 for cost). If your department already has one of these Merchant ID accounts, then you may utilize the one you have. Please note that for Authorize.net accounts, the Trellis Event Manager will need to be added as a full permission user in Authorize.net to connect the payment gateway in Trellis Events.
Complete the Merchant Request Form and Merchant Services Questionnaire
When the department is ready to set up a Merchant ID, they need to complete the Merchant Request Application and Merchant Services Questionnaire and send them to the merchant inbox at FNSV-Banking-And-Merchant-Services@arizona.edu. When completing the form, Merchant Name is what will show on bank statements, so it is advised that the name be something the payee will recognize. It must start with UA and be under 22 characters including spaces and the “UA”. Please note that Appendix A1 details fees associated with the currently supported Merchant ID options.
Once FNSV receives the form, FNSV sends it to the appropriate fund accountants for approval of the desired auto-booking account numbers. While this is being approved, FNSV sends the application to the appropriate bank to complete the account set-up. Once the set-up is completed and the fund accountants approve the agreement, the auto-book is set up and the account is ready to use. The person listed on the Merchant ID Request will be provided with credentials to log into their Authorize.net, PayConex, or CyberSource account.
Appendix A1: Fee Descriptions for PAYMENT PLATFORMS | ||||
|---|---|---|---|---|
| Merchant ID | Set-up Fee | Gateway Fee | Internet Auth Fee | Interchange & Credit Card Fee |
| Description | This fee is charged per Terminal ID (“TID”) for implementation of the eCommerce Payment Platform on Bank’s and Bank’s agents’ systems. | This fee is charged per TID for continued access to eCommerce Payment Platform on Bank’s and Bank’s agents’ systems. | This fee is charged for each Internet transaction Authorization request for the applicable Card Organizations, whether approved or declined, and will appear on the Merchant Account statement in the form “[Card Organization name] Internet Auth Fee.” | See Appendix A2 |
| Object Code | 30R | 44M | 03R, 04R, 06I, and 07I | |
| Frequency | One Time, per TID | Monthly, per TID | Per Authorization Request | |
| PayConex | $0 | $0 | $0.05 | See Appendix A2 |
| Authorize.net | $49 | $16 | $0.10 | 3% See Appendix A2 |
| CyberSource | $25 | $19.95 | $0.10 | If American Express or PIN Debit Card $0.08 per transaction; If Visa/Mastercard/Discover 0.05% of gross. See Appendix A2 |
Appendix A2: Other Fees - Bank of America Fee: 0.05% per transaction - Interchange Plus: These are charged by the issuing banks and depend on a number of factors as established and updated from time to time by the Card Organizations. Factors that can affect the charges include the type of card used and the method of payment (in-person, e-commerce, etc), as well as other specific information contained in the transaction. Be aware, that there are many different cards available on the market today (e.g., commercial, international and reward cards) that may affect the rate of an individual transaction. These fees can range from 1.5-3% per transaction + $0.05-$0.10 per transaction. | ||||
Submit an AccessFlow Provisioning Request
To gain access to Trellis Events, you must submit an AccessFlow Request. Please note the required trainings that need to be completed are listed below. Steps for Paid Events provisioning below:
1. Go to https://uarizona.service-now.com/accessflow and log in with your NetID. Click "New Access Request".
2. In the "Add Access for (Select Users)" field, enter the netID, emplID, Name or Email of the person you are requesting access for. NetID works best here.
3. Select your Access Provisioning Liaison (APL) Approver. The APL Approver is a designated approver for your department. If you are unsure who to select, you should reach out to them to confirm.
4. Under Category, select Trellis
5. Under What Access Required, select Events and Communication
6. Under Permission, select Paid Event Organizer and click Add to List.
i. Complete the "I work directly with" field.
ii. Enter the department name.
iii. Submit.
7. Under Requested Items, enter a brief rationale for Business Justification for your Access Provisioning Liaison Approver and click Submit.
Approval requires the following trainings, if you have not completed or are due to re-certify:
1. FERPA,
3. Payment Card Security Awareness Certification
4. Information Security Awareness Certification
Please allow your Provisioning Liaison Approver time to review and take action. Once your request has been approved, the Trellis team will be able to provide you with access.
Onboarding and Training
Next, you will need to register for Trellis Events Onboarding Training with Makayla Nichols, Trellis Events Implementation Analyst. Full training consists of two 1.5 hour sessions. Office Hours are offered in addition to 1:1 appointments to help with additional questions. You must have access to Trellis before attending trainings.