Change of Schedule
- New: Change of Schedule notification emails sent to Instructors have been refined. Instructors will receive multiple notification emails, as opposed to just one.
- The Instructor Notification emails sent for Change of Schedule requests have been updated to have a nice look-and-feel. The subject line and body have been adjusted to provide clear information about the request, and messaging to ask for a response within two business days has been added
- A new date/time field has been added called "Submitted for Approval." This field is set automatically when an instructor is added to a Change of Schedule case, either when the case is first created, or later by the Registrar if the instructor was not initially set. This date/time field can be used to track when the instructor would have received a notification to review the case, and is used to determine whether to send a second notification.
- An additional notification will now be sent to instructors with the same template as the first except for a note that a response is needed as soon as possible. This email will go to the instructor at 9 AM for cases that meet this criteria:
- Department = Registrar
- Status = *any open statu*s (the case is not closed)
- Department = Registrar
- Subcategory contains Change of Schedule
- Instructor is not blank
- Instructor Approval Status is blank
- Submitted for Approval date = 2 business days ago (see explanation below)
- A report has been added to the Change of Schedule - All folder that shows all cases that are waiting on instructor approval summarized by the instructor then the Submitted for Approval date.
- How business days are being calculated:
- If Submitted for Approval = Saturday, Sunday, or Monday, the second email is sent the following Wednesday
- If Submitted for approval = Tuesday, the second email is sent Thursday
- If Submitted for approval = Wednesday, the second email is sent Friday
- If Submitted for approval = Thursday, the second email is sent Monday
- If Submitted for approval = Friday, the second email is sent Tuesday
- Update: Registrar users can now email students directly from Change of Schedule cases.
- Advisors (who are not Change of Schedule Approvers) can now see Change of Schedule fields on the Case object.
Events
- A report titled "Contacts (excludes email opt out)" is now available on a new Reports tab on the Campaign page layout.