Current User Support

UITS - Trellis on Teams

We have a Microsoft Team called UITS - Trellis that is dedicated to helping users connect and for posting questions you may have. There are specific channels you can find for specific support documentation, and for help with your support needs. 

Whatfix Browser Extension

Whatfix is a browser extension that overlays helpful content on your page to increase your knowledge of Trellis and our products. We recommend using Google Chrome for the best results. 
 

Submit a Bug Ticket

We have a dedicated form for Trellis Support Requests. Using this form, you can report issues or request a change with any part of Trellis and it is routed directly to the Trellis team. 

 

 

1:1 Office Hours with Trellis Support

For one-on-one assistance with questions about your specific Scheduling, Service, Events and Marketing Cloud use case, follow the link below to schedule with our IT Training Specialist.

Request Access

You can request access to Trellis for yourself, or your colleague, if your department is already onboarded into a product. You can request access through AccessFlow