CRM Efforts Accelerated to Support Students, Staff, and Faculty

April 29, 2020
LQP

 

To support remote operations due to COVID-19, the Trellis constituent relationship management team is accelerating efforts to launch additional services.

"COVID-19 and the University's current financial position highlight the importance of having a common, shared platform for our community," said Darcy Van Patten, executive director of digital transformation and student academic technologies in University Information Technology Services. "More specifically, our commitment to making it easier for students to navigate the University has been further reinforced in the midst of our current remote learning environment."

Over the past 16 months, the Trellis team and University collaborators have been developing solutions that reduce the administrative burden for students, improve access to academic advising, and pave the way toward a more unified approach to online support and resources.

With students now attending classes remotely and faculty and staff working from home, "we're in a rapid period of change at a time where COVID-19 is forcing us to look at new ways to connect and engage with people," said Van Patten, who has led the Trellis program since 2019.

"Right now, we're increasing our online, local and global capacity to support students in particular. Their only interaction with the University will likely be through digital means in the foreseeable future, and we need to offer ways to streamline those interactions between students and our campus professionals."

See the full story published in Lo Que Pasa.

 

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