At its core, constituent relationship management (CRM) is an organizational strategy that can only be achieved through university-wide collaboration and thoughtful implementation. The team partners closely with users to understand their needs and develop broad, impactful value for the University and its constituents. Explore planned and live solutions below.
Trellis Service Desk
Released July 2020
Service Desk provides a suite of phone, live chat, and webform capabilities that can help University service professionals manage their day-to-day activities and support students and other constituents.
Released November 2019
Trellis Advise is a user-friendly scheduling and communications platform that allows advisors and staff to set up and display their availabilities and drop-in times. Staff can track their student interactions easily and students can book and manage their appointments. Explore how this tool helps create a more consistent student experience across the University.
Released August 2019
Trellis Progress delivers a convenient, comment-based feedback system in the form of early progress reports. Faculty can initiate valuable conversations surrounding classroom performance, point students to resources for academic success, and involve the advising community to best serve our students.
Trellis Social debuts as the University of Arizona's enterprise social media management platform. Marketers can access, manage, and help amplify valuable content and news. Social Listening provides immediate insight and analytics into conversations taking place across the community, across your social channels.
Master Data Management (MDM)
Imagine having access to real-time data so that the university can make better decisions around how we interact with our constituents. Master Data Management (MDM) is an essential part of Trellis's data strategy and will cultivate a "golden record" to be used with the CRM system.